Edmonton Garrison Memorial Golf & Curling Club (EGMGCC) Refund Policies

Cancellations

  • All classes/leagues are subject to cancellation if there are insufficient registrations.
  • If we cancel a class/league, you are entitled to a full refund or you may transfer to another program, space permitting.
  • Cancelled classes/leagues due to weather conditions, facility issues etc within a programs duration will be made up at the end of session or a prorated refund will be issued.

Refunds

  • Full refunds for medical, or military related reasons (military member only) will be authorized prior to start date of the golf or curling season, after the start date refunds will be prorated.
  • All other Full refund requests must be received 5 business days prior to the start of the golf or curling season, after the start date refunds will be prorated.
  • If  50% or more of the golf or curling season has elapsed, no refund will be issued.
  • In the case of a dispute, refund decision will be made by the local Senior Manager PSP.

Memberships

Refunds for golf membership fees will only be issued for full unused months.

Note

Refunds are issued to the original form of payment. However, the EGMGCC cannot issue cash refunds. If league or membership fees were paid by cash, a cheque request is actioned and a cheque will be mailed to the client’s residence within a few weeks.

Code of Conduct

In an effort to provide participants and staff with a safe and enjoyable environment, inappropriate behaviour, foul language and aggressive behaviour to other participants and staff is not permitted, as well as intentional damage to NPP or EGMGCC property and the property of others. Personnel Support Programs reserves the right to take necessary measures including, but not limited to, suspension or termination of enrolment and/or contacting the military police when any participant contravenes Base/Unit policies and/or by-laws.

Commitment to Quality

The EGMGCC strives to provide innovative and creative facilities, programs and services designed to meet the diverse needs of Canadian Forces community.  We strive to offer programs and services that are of excellent quality and value. For any concerns regarding the quality of our programs, please contact EGMGCC Management immediately, so that they may work to resolve your concerns.

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